| Office for Children and Families - Help Desk and Technical Assistance Center |
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The Office for Children and Families opened the Help Desk and Technical Assistance Center in July 2002. The goal of the Help Desk is to provide information, referral, and assistance on policy questions regarding child welfare and child care development to constituents, legislators, stakeholders, and the general public. The goal of the Technical Assistance Center is to provide interpretations of policy to public and private agencies to assist them with immediate casework, child care issues, administrative issues, the development of local policies, and to plan service delivery.
The hours of operation are 8:00 a.m .to 5:00 p.m., Monday through Friday. The Help Desk and Technical Assistance Center staff provide support by:
- immediately answering questions and resolving problems;
- researching a resolution to the problem and communicating the resolution to the caller;
- referring complaints to the Department's Field Offices for further investigation; or
- referring the caller back to the agency in order to go through the agency's grievance procedure.
All inquiries and resolutions are monitored for quality assurance.
CAPMIS Guidance Letters
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How do I Access the Help Desk and Technical Assistance Center?
- EMAIL: Help-Desk-OCF@ODJFS.STATE.OH.US
- County Technical Assistance - Agencies (PCSA and CDJFS)
For technical assistance regarding Adult Protective Services, Child Care, Child Protective Services, Foster Care, Adoption, CPOE, Kinship Care, Title IV-E, and Title XX please call:
1-866-886-3537 OPTION 4
- Client / Customer Help Line
- For questions or concerns regarding foster care, child protection, kinship care, adult protective services please call:
1-866-635-3748 OPTION 2, EXTENSION 3
- For questions regarding the licensing of child care programs, in and out of the home, or summer camps please call:
1-866-635-3748 OPTION 2, EXTENSION 1
- For questions or concerns about the licensing of foster homes that have been recommended by public and private agencies, private child placing agencies and private non-custodial agencies that operate foster care/adoption programs or residential facilities, or public agencies that operate residential facilities, please call:
1-866-635-3748 OPTION 2, EXTENSION 2
- FACSIS/SIS Help Desk
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