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Help Desk

The goal of the Office of Family Assistance, Child Care Policy Help Desk is to provide information, referrals and assistance on policy questions. The hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need assistance on any of the following, please contact the help desk by clicking here: 

  • Answering questions regarding all child care rules
  • Research issues and assist with resolution
  • Document complaints for investigation by ODJFS staff or local county agencies
  • Provide guidance on how to apply for Publicly Funded Child Care  
All inquiries and resolutions are monitored for quality assurance.  


File a Complaint

If you believe a child care program in Ohio is not following the licensing rules, a program that may be operating illegally, or that Publicly Funded Child Care benefits are being misused, you can file a complaint with the policy help desk.  

Please be prepared to give the following information, if available: 

  • Name of the Program 
  • Location of the Program  
  • Publicly Funded Child Care Case Number 
  • Issue observed at the Program 
Please contact the Child Care Policy Help Desk at 1-877-302-2347 option 4 or email: childcarepolicy@jfs.ohio.gov